Se­cu­ri­ty So­lu­ti­ons

Im­mo­bi­li­en Deutsch­land Fa­ci­li­ty GmbH ta­kes se­cu­ri­ty se­rious­ly and com­plies with all DIN EN 50518 and BDWS stan­dards when de­ploy­ing per­son­nel and de­ve­lo­ping se­cu­ri­ty so­lu­ti­ons for your site, plant or pu­blic area. In ad­di­ti­on to in­dus­try mea­su­res such as entran­ce se­cu­ri­ty, pa­trols, ar­med per­son­nel, in­ves­ti­ga­ti­ve work, in­ter­ven­ti­on and traf­fic con­trol, we al­so of­fer a ran­ge of ad­mi­nis­tra­ti­ve ser­vices such as com­pre­hen­si­ve debt collec­tion and call cen­ter ope­ra­ti­on.
On-Site and In­dus­tri­al Se­cu­ri­ty
When de­ve­lo­ping se­cu­ri­ty con­cepts and im­ple­men­ting so­lu­ti­ons at your plant or site, Im­mo­bi­li­en Deutsch­land Fa­ci­li­ty GmbH en­su­res that per­son­nel are well-trai­ned, that con­cepts are equip­ped with mo­dern tech­no­lo­gy and that the pro­ces­ses are mo­ni­to­red and do­cu­men­ted tho­rough­ly ac­cor­ding to all re­le­vant in­dus­try stan­dards. Our in­dus­tri­al and site se­cu­ri­ty ser­vices in­clu­de:
  • Entran­ce gate and ac­cess point se­cu­ri­ty
  • Pa­trols
  • Traf­fic con­trol
  • Ar­med per­son­nel
  • In­ves­ti­ga­ti­ve work fol­lo­wing a breach
Ad­mi­nis­tra­ti­ve se­cu­ri­ty ser­vices avail­able at your site or plant in­clu­de
  • Debt collec­tion
  • Call cen­ter ope­ra­ti­on
Pu­blic Fa­ci­li­ties
In pu­blic parks, on pu­blic trans­port and in other are­as de­si­gna­ted for com­mu­ni­ty use, pu­blic se­cu­ri­ty staff ha­ve a gre­at deal of re­s­pon­si­bi­li­ty and must be tho­rough­ly trai­ned, par­ti­cu­lar­ly in con­flict ma­nage­ment and emer­gen­cy pro­ce­du­res. Im­mo­bi­li­en Deutsch­land Fa­ci­li­ty GmbH can pro­vi­de high­ly-spe­cia­li­zed se­cu­ri­ty per­son­nel that
  • Main­tain or­der in pu­blic spaces
  • In­spect par­king or pu­blic trans­port ti­ckets
  • Pro­vi­de sup­port to pas­sen­gers or site vi­si­tors
  • Pa­trol pu­blic are­as on foot or by ve­hi­cle
All ser­vices pro­vi­ded by IDF com­ply with the re­le­vant DIN and OH­SAS cer­ti­fi­ca­ti­on and safe­ty stan­dards.
Debt Collec­tion
Or­ga­niza­t­i­ons re­co­ver si­gni­fi­cant amounts of mo­ney from trou­bled ac­counts when they crea­te cle­ar and tho­rough debt collec­tion pro­ce­du­res and im­ple­ment them in a ti­me­ly man­ner. Im­mo­bi­li­en Deutsch­land Fa­ci­li­ty GmbH can help your or­ga­niza­t­i­on
  • De­fi­ne and im­ple­ment credit re­view pro­ce­du­res pri­or to clo­sing a deal
  • Iden­ti­fy trou­bled ac­counts
  • In­tro­du­ce struc­tu­red debt collec­tion pro­ce­du­res
  • Con­tact debtors on your or­ga­niza­t­i­on’s be­half, as­sis­ted by le­gal ser­vices
  • In­te­gra­te re­porting mea­su­res
  • Train your sa­les and ac­coun­ting staff
Call Cen­ter Ope­ra­ti­ons
Im­mo­bi­li­en Deutsch­land Fa­ci­li­ty GmbH ope­ra­tes a call cen­ter for cli­ents that is man­ned 24/7, even on weekends and pu­blic ho­li­days. Our skil­led and ca­pa­ble per­son­nel hand­le in­co­m­ing and out­go­ing calls, pro­cess com­plaints, re­pairs and other re­quests wi­t­hin 48 hours and pro­vi­de de­tai­led re­porting on a weekly or month­ly ba­sis. Our mo­dern and con­ve­ni­ent ti­cke­ting sys­tem gi­ves your or­ga­niza­t­i­on in­stant on­line ac­cess to in­for­ma­ti­on re­gar­ding the sta­tus of your ti­ckets from the first con­tact through to com­ple­ti­on. De­tai­led re­porting pro­vi­des you with com­ple­te trans­pa­ren­cy and is par­ti­cu­lar­ly use­ful for iden­ti­fy­ing re­cur­ring is­su­es and im­pro­ving cust­o­m­er re­la­ti­ons, even for com­plex or­ga­niza­t­i­ons with high call vo­lu­mes.